TCS Enterprise Platform
Connected Organization Intelligence
TCS’s composable enterprise platform that unifies data, processes, and intelligence across Delta’s operations — enabling a single pane of truth from the tarmac to the boardroom.
Connected Organization Intelligence (COI)is TCS’s composable enterprise intelligence platform that bridges operational systems — crew, maintenance, revenue management — with analytical capabilities through a unified data fabric and AI layer.
For Delta, COI acts as the connective tissue between legacy mainframe systems (z/TPF), modern cloud infrastructure (AWS), the SAP ERP backbone, and domain-specific platforms like Trax (MRO) and SkyMiles. It provides governed, real-time data products that power both human dashboards and autonomous AI agents — creating a $10–20M annual opportunity through reduced data fragmentation, faster decisions, and operational efficiency.
Unified Data Fabric
Connects Delta’s fragmented data sources — z/TPF reservations, APEX telemetry, SkyMiles, Monroe Energy — into a single queryable data mesh with federated governance and real-time sync.
Process Intelligence
AI-driven process mining and optimization across finance, HR, and procurement — leveraging SAP Business AI integration to surface bottlenecks and automate remediation.
Operational Analytics
Real-time operational dashboards spanning crew scheduling, maintenance, flight ops, and baggage — feeding the AI agent layer with curated, low-latency data products.
Decision Intelligence
GenAI-powered decision support for executives, combining financial, operational, and market signals into explainable recommendations with confidence scores.
Source Systems
COI Platform
Consumers