Spandan Mahapatra
LIVE • 10:43:13 PM
Active AI agents
0
Across 4 pathways
▲ +2 this quarter
AI initiatives
0
Use cases in pipeline
▲ +2 vs. baseline
Automation rate
0.0%
Target: 85%
Overall AI ROI
0.0x
$630M value / $150M invest
▲ +0.4x QoQ
Engagement readiness
0/100
Scored: HIGH
AI maturity level
0.0
/5.0
L3 Integrated (current)
L4 Optimized (target)
Gap: 0.8 levels • 18 months
Pathway maturity breakdown
Operations3.4
Target: 4.510 agents
Commercial & CX3.1
Target: 4.24 agents
Enterprise IT2.6
Target: 3.83 agents
Corporate (GBS)2.8
Target: 4.03 agents
AI for flight operations
10 agents
IRROPS cost/event
$0.00M
Target: $1.50M
Crew utilization
0.0%
Target: 88%
AOG events/mo
0
Target: <10
▼ improving
Mishandled/1K
0.00
Target: <1.50
Aircraft util.
0.00h
Target: 12.20h/day
Fuel efficiency
0.0%
OFP optimization
▲ saving $171M/yr
AI for commercial & CX
4 agents
AI-priced fares
0.0%
Target: 20%
Concierge deflection
0.0%
Target: 30%
NPS score
0
Target: 65
SkyMiles engagement
+0.0%
Target: +20% YoY
Connection save
0%
Target: 85%
Enterprise modernization
3 agents
MTTR (security)
0 min
Target: <15 min
API coverage
0%
Target: 80%
Auto-resolution
0%
Target: 60% (Ignio)
AI for corporate functions
3 agents
STP rate
0.0%
Target: >80%
Close cycle
0.0 days
Target: 5 days
ESG data latency
0 days
Target: <30 days
HR TTP
28 days
Target: 20 days (-30%)
Agent health & status
14 healthy • 2 warning • 4 initializing
IRROPS Disruption Mgmt
OPS-01 • Operations
99.7%
847/day
Crew Ops
OPS-01 • Operations
99.9%
1.2K/day
Predictive Maintenance
OPS-02 • Operations
99.8%
24K sig/hr
MRO Workflow
OPS-02 • Operations
98.2%
340 WOs/day
Gate/Turnaround
OPS-03 • Operations
99.6%
5.4K/day
Baggage Agent
OPS-03 • Operations
99.5%
180K bags/day
Airports & Slot
OPS-03 • Operations
99.3%
325 airports
Ground Dispatch
OPS-03 • Operations
99.4%
5.4K flights
Flight Dispatch
OPS-04 • Operations
97.8%
2.1K plans/day
Tail (Aircraft)
OPS-04 • Operations
98.1%
912 tails
Dynamic Pricing
COM-01 • Commercial
99.9%
4.8M fares/day
GenAI Concierge
COM-02 • Commercial
99.7%
91K calls/day
Loyalty Personalization
COM-03 • Commercial
99.8%
12M offers/day
Station/Hub Experience
COM-04 • Commercial
96.5%
9 hubs
Cyber Sentinel
ENT-01 • Enterprise
100.0%
2.4M events/hr
ERP Process Intelligence
ENT-02 • Enterprise
95.0%
Discovery
AIOps Observability
ENT-03 • Enterprise
99.6%
8.2K nodes
Finance Automation
GBS-01 • Corporate
99.4%
14K txns/day
HR Intelligence
GBS-02 • Corporate
99.2%
103K employees
ESG Reporting
GBS-03 • Corporate
97.9%
5.4K flights/day